Our Clients
Central to our approach is the development of close and long term relationships with our clients. Our clients are leaders in their fields and we are proud of our record in assisting them to solve service problems, identify improvement opportunities and most importantly, improve service performance and profit.
UCMS Group |
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2007 Victorian state winner of the ATA Centre of the Year – Over 120 full time employees
2007 National winner of the ATA Centre of the Year – Over 120 full time employees
The UCMS Group is a federation of specialised, independently successful businesses. UCMS harnesses the core strengths in talented people, advanced technology and robust processes to create and deliver exceptional customer management solutions.
The seven businesses within the UCMS group are UCMS Connect - for telco customer services, UCMS Enterprise - for specialised industry services, UCMS Campaign - for information and promotional services, UCMS Partnerships - for public sector services, UCMS Academy - for training services, UCMS Recruit - for employment services and UCMS Solutions - for system integration services.
www.ucms.net.au
Telstra Business Systems |
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Telstra Business Systems is a voice solutions company and wholly owned subsidiary of Australia's largest telecommunications company, Telstra Corporation Limited. Telstra Business Systems specialises in voice, convergence, mobility and contact centre solutions.
Telstra Business Systems provides its clients with a wide range of business communications solutions, sourced from multi-vendor technology partners. Its services have been rated by its customers as industry leading.
www.tbs.telstra.com
McMillan Shakespeare |
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McMillan Shakespeare Limited (MSL) is Australia's largest and most successful salary packaging and fleet management organisation administering in excess of 160,000 Employee salary packages across 1,000+ Employer contracts under management. Our clients include federal and state government departments, public benevolent institutions, public health services and large private sector organisations.
MSL is a publicly listed Australian owned organisation (ASX: MMS) with two key operational sites in Melbourne and Brisbane serving our diverse clients base across Australia. With a pedigree in tax, compliance and industrial relations and a values based culture committed to customer service excellence, MSL continues to experience rapid growth in its chosen field of outsourced remuneration management
www.mcms.com.au
Remuneration Services (Qld) Pty Ltd |
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2007 Queensland state winner of the ATA Centre of the Year - Under 50 full time employees
RemServ is a Queensland based, market leader in the provision of salary packaging services. RemServ's team of dedicated professionals provides a one stop shop for its client's salary packaging needs. RemServ believes that the best service depends on high quality customer service.
All RemServ staff take pride in providing care and attention to its clients' salary packaging requirements to deliver the right salary packaging solutions.
www.remserv.com.au
IC Frith & Associates |
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IC Frith & Associates has been in business since 1983 and is a top 10 insurance broker by revenue in Australia and New Zealand and one of the largest warranty service providers in the southern hemisphere. IC Frith's key businesses are general insurance broking, underwriting agency services and warranty underwriting and administration services.
IC Frith has a simple philosophy - to serve our clients and to do so exceedingly well. In November 2005, IC Frith & Associates concluded a management buy-out to create Australia's largest privately owned insurance intermediary, employing over 150 staff globally.
www.icfrith.com.au
Customer Contact Management Association |
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The Customer Contact Management Association (CCMA) of Australia provides a forum where contact centre industry professionals can interact with their peers locally, nationally and as part of an international network of like-minded industry associations.
The CCMA continually strives to provide a professional, responsive voice in this challenging industry and actively promotes the recognition of the contact centre industry and offers many benefits to contact centre industry professionals.
www.ccma.asn.au
EFTPOS Engineering |
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Established in 1986, EFTPOS Engineering (EE) is an independent, multi-vendor, ICT service provider. Having a service pedigree with EFTPOS origins, today EE continues to provide services for payment devices but also provides a broad range of complimentary services for Australia's leading retailers and financial institutions. EE currently manages contracts to support more than 200,000 EFTPOS Terminals in merchant premises across Australia.
EE operates a repair and staging centre; level 1 and level 2 help desks; warehousing and logistics; and co-ordinates the on-site service provided by more than 600 Field Service Providers (FSPs), throughout all states and territories of Australia.
www.eftpos.com.au
Australian Direct Marketing Association |
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ADMA is Australia's principal body for information based marketing. Formed in 1966, ADMA has evolved to become the nation's pre-eminent marketing association representing over 500 member organisations. A national non-profit organisation based in Sydney, ADMA has State Branches in New South Wales, Queensland, South Australia, Victoria and Western Australia.
www.adma.com.au
Damovo |
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Damovo was launched in September 2001, following Apax Partner's acquisition of Ericsson Enterprise direct sales and service operations. Ericsson retained a minority stake.
With its unique 120 year heritage, Damovo has emerged as a leader in providing information and communications services for the enterprise market and service providers.
www.damovo.com