Our People
Greg Bailey, Principal
Greg has over 15 years experience in the set-up and management of high-performing customer contact and service delivery operations.
He has managed multi contact centre operations including functions such as customer service, credit management, telesales, helpdesk, customer retention and call & resource planning. Contact centres under Greg's management have received numerous industry awards, as well as best-in-class ratings from international benchmarking organisations. Greg lectures in a number of leading service management education programs and has been featured in leading business publications such as the Bulletin and BRW magazine.
As Principal of Greg Bailey Consulting, Greg has led major service delivery and contact centre improvement projects for leading Australian businesses. He has a proven record of delivering results and establishing long-term relationships with his clients.
Kellie Walkerden, Senior Consultant
Kellie has over 15 years service management experience, spending 10 of those within the contact centre environment.
She has managed high performing contact centres for companies such as Optus, UCMS, Telstra Mobilenet and Transurban CityLink. Kellie has extensive experience in leading the start-up of high profile, high growth contact centres, and has led the growth of a new contact centre from zero to over 200 staff in under six months. She has also achieved market leading levels of performance across various contact centre functions, including customer service, customer retention and credit management. Due to her strong background in client management within the outsourced contact centre industry, Kellie is highly skilled in crafting contact centre solutions and working with all organisational business units to ensure that they are successfully delivered and maintained.
Our Associates
For assignments requiring additional consultants or supplementary skill sets, we are able to source our network of associates to build a consulting team to meet your particular needs.